Senior Support Engineer
Mojix – Remote position
Senior Support Engineer L2
Mojix, Asia – Remote position
Wanted: Senior #Support #Engineers L2! As we continuosly are welcoming new customers, we are also looking for talented support engineers to help us achieve an outstanding customer experience while ensuring they get the best value from the Mojix experience.
Your mission
Support Engineer will assist our customers with all related with technical support issues. As a Support Engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
Your advantages
As a true member of a human-scale team in ASIA , you’ll benefit from…
- Working close to the biggest Retail, Food, and other industries companies worldwide
- Working with multicultural teams in France, the US, and LATAM
- Contributing to the creation of one of the most potent tools with RFID item tracking system
Your profile
- 2+ years of cloud software experience
- 2+ Customer support experience.
- Knowledge of hardware and networking systems
- Knowledge of operating systems: Linux, web services
- Experience Internet browsers
- Supporting mobile devices
- Troubleshooting complex software and hardware issues.
- REST API and Postman.
- Advanced English Level required (French, Portuguese is a plus)
About Mojix
Mojix is a global leader in item-level intelligence solutions for Manufacturing, Supply Chain and Retail. The firm is leading the way in item-level traceability solutions utilizing its high security, globally scalable cloud-hosted SaaS platform. Founded in 2004, the company has deep domain expertise in serialization technologies such as RFID, NFC, and print based marking systems. Mojix builds business intelligence from event-triggered actions tracking billions of unique identities, following item lifecycles from source to shelf. Companies can leverage the seamlessly integrated data to increase their sales and operational efficiency, reduce major risks and enhance their customer experience. With offices across the US, Latin America and Europe, Mojix is now a recognized expert in end-to-end, item-level track and trace, product authentication and automated inventory management.