Help Desk Engineer

Mojix, LATAM – Remote position 

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Help Desk Engineer

Mojix, LATAM – Remote position 

You are looking for a great big and epic team?🚀 Ready to accelerate your engineering career path? You will have the opportunity to create and deploy applications for various high-profile clients.

The role

The Help Desk Engineer role is a key part of the Customer Operations team. As part of Customer Operations, the Help Desk Engineer will have the ability to be involved in all facets of Customer business, from system administration and facilitation of key processes to reporting and vendor management.

This is an entry level position but targeted towards team members looking to quickly prove their value and progress into other roles within Customer Operations. Team members must be comfortable working in a dynamic environment, with internal customers representing multiple disciplines and geographies, and be willing to adjust schedules to meet the needs of the specific initiative or obligation.

The team member will learn about the industry, the company, and our solutions over time but is expected to join us with a very high degree of proficiency with the Microsoft Office suite of products and have excellent organization and communication skills.

Your mission

  • Provide ongoing operational support to Customer Operations teams (Professional Services, Application Support, and Managed Services).
  • Support the completion of key Customer Operations initiatives in support of growth and improvement of the business.
  • Facilitate the intake process of new Services engagements to ensure they’re properly set-up, scheduled, and staffed.
  • Collect and analyze key departmental operational metrics.
  • Help executive leadership with the creation of presentations for recurring meetings such as All-Hands and Board of Directors.
  • Assist in the creation and maintenance of procedural documentation and internal training materials.
  • Support vendor management activities including contract renewals, invoice reviews, and alternate vendor selection.
  • Serve as a key point of contact for new Customer Operations team members to ensure they have the tools and system access required to be effective.
  • Assist in the maintenance of Customer Operations systems including Salesforce, Financial Force, and ServiceNow.

Your advantages

As a true member of a human-scale team in LATAM, you’ll benefit from…

  • Working with multicultural teams in France, the US, and LATAM
  • Working directly with decision-makers

Your profile

  • 2+ years of experience in software testing manual + automation
  • Types of testing and automation techniques in all the layers of software development cycle
  • C# proven experience
  • Proven experience in CI/CD, teamcity or jenkins is a plus
  • Design/automation/scale experience
  • Test reporting tools usage
  • Test management tools
  • Advanced English Level required
  • ERP product experience is a plus
  • Ability to travel.

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About Mojix

Mojix is a global leader in item-level intelligence solutions for Manufacturing, Supply Chain and Retail. The firm is leading the way in item-level traceability solutions utilizing its high security, globally scalable cloud-hosted SaaS platform. Founded in 2004, the company has deep domain expertise in serialization technologies such as RFID, NFC, and print based marking systems. Mojix builds business intelligence from event-triggered actions tracking billions of unique identities, following item lifecycles from source to shelf. Companies can leverage the seamlessly integrated data to increase their sales and operational efficiency, reduce major risks and enhance their customer experience. With offices across the US, Latin America and Europe, Mojix is now a recognized expert in end-to-end, item-level track and trace, product authentication and automated inventory management.