Senior Technical Support Analyst
LATAM, Remote – www.mojix.com
Senior Technical Support Analyst
LATAM, Remote
Mojix, a tech firm headquartered in LA, is looking for a Senior Technical Support Analyst, to help to lead different projects.
The Role
The Senior Technical Support Analyst role is a key part of the Managed Services team, performing advanced troubleshooting and support for our Managed Services customers. This role requires deep technical analysis/troubleshooting skills as well as an ability to work within and understand the application environment.
Team members must be comfortable working in a dynamic environment, with customers located in multiple geographies, and be willing to adjust schedules to meet the needs of the customer. Participation in 24×7 on-call rotation is required.
Your Mission
- Provide support and guidance to Associate team members.
- Desktop, Laptop, and Mobile Device Support: Troubleshoot and resolve issues (device, software, and operating system) for end-users.
- Ensure device is operating and updating properly. Perform endpoint scanning and remediation, analyze faults in applications/operating systems, and address other issues that may arise.
- Server Management and Administration: Troubleshoot and resolve issues identified with server hardware and/or software. Examples may include but are not limited to, server faults, backup faults and errors, application faults and errors, and other technical issues.
- Database Management: Perform SQL Server Database Backups & Restores.
- Hardware Configuration: Build and/or configure new hardware including Windows-based PCs, Android and IOS mobile devices.
- Exchange and/or Office365 Administration DHCP/DNS/FTP/AD/GP Administration
- Windows Server and AD configuration and management
- Participate in developing the Knowledge Base by contributing articles related to troubleshooting tips and techniques and be willing to work with others to assist in these efforts.
- Participate in on-call rotation (Team cycle is 24x7x365 coverage)
Your Advantages
As a true member of a human-scale team in LATAM, you’ll benefit from…
- Working with multicultural teams in US, and LATAM.
- Working directly with decision-makers.
Your Profile
- 5+ years’ experience supporting end-users.
- Experience supporting enterprise application software.
- Minimum A+ or N+ or equivalent certificates or work experience (MS Networking Essentials, MS Desktop Certification)
- Bachelor’s degree in a related field
- Proficient in Windows Server Administration
- User Maintenance, Login Scripts & Profiles, Domain Types & Trusts, Group Policy, Replication & DFS
- Experience with RDS & Server Farm Administration
- UPD / Roaming profiles, Brokered Farms
- IIS Administration
- Print Server / Driver Administration
- Exposure to Linux
- Monitoring / RMM Tools (Nable preferred)
- Case Management & Documentation
- Software Installation
- Scripting Capabilities (Powershell, Batch, CMD, VBS) desirable
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