Senior Technical Support Analyst

LATAM, Remote –

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Senior Technical Support Analyst

LATAM, Remote

Mojix, a tech firm headquartered in LA, is looking for a Senior Technical Support Analyst, to help to lead different projects.

The Role

The Senior Technical Support Analyst role is a key part of the Managed Services team, performing advanced troubleshooting and support for our Managed Services customers. This role requires deep technical analysis/troubleshooting skills as well as an ability to work within and understand the application environment.

Team members must be comfortable working in a dynamic environment, with customers located in multiple geographies, and be willing to adjust schedules to meet the needs of the customer. Participation in 24×7 on-call rotation is required.

Your Mission

  • Provide support and guidance to Associate team members.
  • Desktop, Laptop, and Mobile Device Support: Troubleshoot and resolve issues (device, software, and operating system) for end-users.
  • Ensure device is operating and updating properly. Perform endpoint scanning and remediation, analyze faults in applications/operating systems, and address other issues that may arise.
  • Server Management and Administration: Troubleshoot and resolve issues identified with server hardware and/or software. Examples may include but are not limited to, server faults, backup faults and errors, application faults and errors, and other technical issues.
  • Database Management: Perform SQL Server Database Backups & Restores.
  • Hardware Configuration: Build and/or configure new hardware including Windows-based PCs, Android and IOS mobile devices.
  • Exchange and/or Office365 Administration DHCP/DNS/FTP/AD/GP Administration
  • Windows Server and AD configuration and management
  • Participate in developing the Knowledge Base by contributing articles related to troubleshooting tips and techniques and be willing to work with others to assist in these efforts.
  • Participate in on-call rotation (Team cycle is 24x7x365 coverage)

Your Advantages

As a true member of a human-scale team in LATAM, you’ll benefit from…

  • Working with multicultural teams in US, and LATAM.
  • Working directly with decision-makers.

Your Profile

  • 5+ years’ experience supporting end-users.
  • Experience supporting enterprise application software.
  • Minimum A+ or N+ or equivalent certificates or work experience (MS Networking Essentials, MS Desktop Certification)
  • Bachelor’s degree in a related field
  • Proficient in Windows Server Administration
  • User Maintenance, Login Scripts & Profiles, Domain Types & Trusts, Group Policy, Replication & DFS
  • Experience with RDS & Server Farm Administration
  • UPD / Roaming profiles, Brokered Farms
  • IIS Administration
  • Print Server / Driver Administration
  • Exposure to Linux
  • Monitoring / RMM Tools (Nable preferred)
  • Case Management & Documentation
  • Software Installation
  • Scripting Capabilities (Powershell, Batch, CMD, VBS) desirable

Other jobs at Mojix

Product Manager

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Senior Java Engineer

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Global Support Engineer

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Integration Engineer

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About Mojix

Mojix is a global leader in item-level intelligence solutions for Manufacturing, Supply Chain and Retail. The firm is leading the way in item-level traceability solutions utilizing its high security, globally scalable cloud-hosted SaaS platform. Founded in 2004, the company has deep domain expertise in serialization technologies such as RFID, NFC, and print based marking systems. Mojix builds business intelligence from event-triggered actions tracking billions of unique identities, following item lifecycles from source to shelf. Companies can leverage the seamlessly integrated data to increase their sales and operational efficiency, reduce major risks and enhance their customer experience. With offices across the US, Latin America and Europe, Mojix is now a recognized expert in end-to-end, item-level track and trace, product authentication and automated inventory management.